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We had a bad experience with this hotel from the start. Our reservations were non-existant. The room we ended up getting was nowhere near what we had made the reservations for several weeks in advance. The roll-away bed mattress was in really bad shape with stains. The sheets were so dirty (the pillowcases appeared greasy and unwashed), we ended up sleeping on top of the comforter using jackets as cover. The room appeared unvacuumed as we found multiple items under the bed. The room also had a bad ant infestation. One of our doors led to the hotel's kitchen/office area so we were awakened early to the phone ringing and dishes being washed. The bathroom had no plug outlets so we were unable to dry our hair after our showers. The shower had just a hole in the floor for a drain. When the manager asked us the next morning how our stay had been, he was rude when we told him exactly how it had been. …
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Fecha de la estadía: junio de 2006
Calidad/precio
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Registro/recepción
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Servicio empresarial (por ejemplo, acceso a Internet)
Tipo de viaje: Viajé con amigos
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Where do I start? First, I booked a room at the Little Cottonwood Inn, but the owner of that motel had mistakenly overbooked so she recommended the worst hotel I've ever stayed in: Sunset Canyon Lodge. Second, they got the date, number in my party and type of room i requested completely wrong. Since it was a holiday weekend, every hotel in town was booked so we had no choice but to take the "last room" he had available. Unfortunately, the last room was obviously NOT an actual room for paying customers. It was more like the extra guest room at house. This was made pretty clear by the fact that the room shared a door with the manager's private rooms. This host neglected to bother to even clean the room because there were cobwebs everywhere. Since it was a single room (I had requested a double) they had to bring in a rollaway bed and extra blankets and sheets. The mattress on the rollaway was covered in stains and looked horrible so we decided we could share the small bed for this night. The bed was even worse than the rollaway. The pillowcases were OILY and obviously hadn't been washed in quite a while and the bedspread had been thrown over the sheets that were rumpled and pushed halfway down the bed like someone had been sleeping in it and just thrown the bedspread over it to make it look like the bed had been made. The sheets were so disgusting that we ended up sleeping on top of the comforter and using our jackets for blankets. The next morning, when the manager asked how our stay was and I told him that the room, rollaway mattress, sheets and pillowcases were disgusting, he lied straight to me and said that he had watched the housekeeper change the sheets the day that we checked in. He never offered any apologies and just said "Okay. We've never had any complaints before." If you stay in Ruidoso overnight, stay as far away from Sunset Canyon Lodge as you can. …
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Fecha de la estadía: julio de 2006
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Los precios representan el precio promedio por noche proporcionado por nuestros socios y pueden no incluir todos los impuestos y cargos. Los impuestos y cargos que se muestran son solo aproximados. Consulta con nuestros socios para obtener más detalles.
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