The Tunnel House Inn
The Tunnel House Inn
4
Bares y discotecas
Esta ubicación está permanentemente cerrada

Las formas más populares de disfrutar de atracciones cercanas


4.0
81 opiniones
Excelente
39
Muy bueno
21
Promedio
3
Mala
8
Horrible
10

Warren Gardner
Trowbridge, UK23 aportes
dic. de 2019 • Amigos
Visited with a group of friends and their children. The staff were highly accommodating and attentive giving us a large table in a cosy room near to the bar. The pub is set in a great location surrounded by fields and an old disused canal. Unfortunately we didn’t get to see the canal or the tunnel as the weather wasn’t permitting. The Sunday roast was great with a lovely vegetarian option and they had a fantastic selection of real ales. It wasn’t overpriced and I would highly recommend to anyone visiting the area.
Escrita el 22 de diciembre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Thank you so much for your kind review, I only wish that I could do something about the weather! Sam
Escrita el 29 de enero de 2020
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Glenn & Gill
2 aportes
nov. de 2019 • Familia
5 adults 4 children for a long awaited family meal and the food and service was outstanding... Massive compliments to The Chef. Xxx
Escrita el 25 de noviembre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear Glenn & Gill, Thank you so much for your lovely review, we look forward to welcoming you again soon. Sam
Escrita el 28 de noviembre de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Michelle S
1 aporte
nov. de 2019 • Familia
Yesterday 5 adults and 1 toddler came for lunch.
This was our first visit and what a wonderful county pub in beautiful surroundings.
We had a lovely table in a quiet spot.
The food was delicious, well presented and a good sized portion.
The staff were friendly and most accommodating to my roaming toddler, nothing was too much trouble.
Hopefully see you again soon
Escrita el 19 de noviembre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear Michelle, Thank you for your lovely review, we look forward to welcoming you back soon. Sam
Escrita el 28 de noviembre de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

WiltsAB
Swindon, Wilts105 aportes
oct. de 2019 • Amigos
This venue is very picturesque and should offer so much more.

We booked this venue for a party and when we initially visited we were greeted by a man who was so helpful. He was able to answer all our questions and we came away confident the venue was right for us.

So a month after I had a few question and emailed the venue-I never revived one response so called. The man said they were experiencing problems with their email and would look to getting it fixed. Anyway he was once again able to answer queries.

Never heard anything more until the week before the party date. We were contacted by email by Izzy who said she had tried to call me-they were not using the correct mobile number? Puzzled by this as I was there when the man wrote it in the diary at time of booking!

So when we booked we were told we could offer our guests to camp overnight at a cost of £5per pitch and if we gave a few days notice the chef would prepare us bacon sarnies the next morning. Izzy informed me via the email because they had a new chef they would no longer offer this? So one chef could offer this but another chef couldn’t??? Odd!

Here’s the list of other problems we encountered upon arrival....

We asked for a Keg of tribute to be available for our guests. We had to ask for this when we arrived and it arrived half an hour later then we had to wait for the gases to settle before we could pour a pint! Our guest had to make their way over to the main bar in the pub to buy drinks where one person was serving.

We were told we could use the sound system to play music through our iPad-the wires were so damaged and tangled it took us not the staff (who didn’t have a clue) 10 minutes to jiggle the wires to get sound through the speakers.

We had a disabled guest in a wheelchair-the disabled toilet in the main pub didn’t even have a working light.

We asked for bottles of Prosecco to be readily available for our guests upon arrival-they were still in boxes on the counter and not chilled when the party started.

We had to ask for Diet Coke-one of the staff members had to nip to Tesco to get a supply of own brand 2L bottles( we were charged normal prices)

Despite listing in text correspondence we wanted lager and cider to be available we had to request again upon arrival.

The worse thing though was the state of the toilets! No idea when if ever they have been cleaned-I had to go in and use toilet tissue to wipe over the toilets. They were covered in poo and urine. Absolutely disgusting and unacceptable. I mentioned to Izzy we were unhappy and she said she would let the Manager know who was serving In the main bar. We were given 2 bottles of Prosecco as a good will gesture.

We were told by the staff they had a party the night before that had ended up with fighting. Not sure any guest wants to hear this.

The venue is lovely and we were lucky to have some really talented local event decorators who made the venue look beautiful. We asked for pizzas to be served for our guests and they were delicious. Shame we were served four empty boxes which thankfully we spotted and the staff rectified otherwise I feel we could of been charged for them.

The next day I asked for itemised bar bill as had an open bar-never received it!

I had to call the venue to ask for my £200 deposit and at that time was asked by the staff member if everything was okay. I have honest feedback he said he was sorry and would address the issues with his team. I hope he has!

A thank you to Izzy who did try her best but I feel she wasn’t adequately trained and left to deal with it on her own.

Our party thankfully was a success despite the long list above but I’d never use this function room again.

Escrita el 31 de octubre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear Amanda, I am so sorry that we failed to live up to our high standards, I have personally addressed all the issues that you have highlighted and have ensured that nothing like this happens again. Sam
Escrita el 6 de noviembre de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Bigkenty
Chalford, UK27 aportes
oct. de 2019
Six of us went for Sunday Lunch, and it was terrible, not much meat, not enough veg for six, three roast potatoes but very greasy, looked at Puds but only a few to chose from and again very expensive. Last time we came here it was excellent, don't mind paying if its good, shame the pub has always been a real Cotswold find. Not sure if its been taken over but something has happened to it.
Escrita el 28 de octubre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear Bigkenty, I am so sorry that your Sunday lunch wasn't up to scratch, it is unacceptable and have taken steps to ensure that all staff are capable of maintaining the high standards that I and the customers expect. Sam
Escrita el 6 de noviembre de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Paula S
10 aportes
sept. de 2019
Good food, service rather odd. Lovely tables in the garden with open views and dog friendly. Also a great walk along the canal with info signs
Escrita el 26 de septiembre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Thank you very much
Escrita el 6 de noviembre de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Lily H
Cirencester, UK6 aportes
sept. de 2019 • Familia
I visited with my family yesterday! I tried the pheasant burger from the specials board and wow I was amazed!
We all enjoyed our meals there is such a lovely atmosphere.
The children enjoyed having a go at boules in the garden whilst we had a drink.
I will be returning soon with my friends and more family to show them what a gem I have stumbled across.
Escrita el 21 de septiembre de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Thank you, delighted that you enjoyed the pheasant burger. Sam
Escrita el 6 de noviembre de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

SchildpadjeNL
Bemmel, Países Bajos45 aportes
jul. de 2019 • Pareja
Na een flinke wandeling hier een prima lunch gehad. Zeker de salade met eend was heerlijk! Zijn hier nu al een paar keer geweest en het is soms even afwachten wat er op de kaart staat (en beschikbaar is...), maar het smaakt altijd heerlijk.
Zeker buiten met het mooie uitzicht!
Escrita el 4 de agosto de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Thank you very much for your kind review, we look forward to welcoming you again. Sam
Escrita el 13 de agosto de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

LandBW7568
Cirencester, UK1.071 aportes
ago. de 2019 • Pareja
It saddens me that this lovely building in a great location struggles to get decent staff. On a fairly busy summer evening one person behind the bar isn’t ideal, having to wait around 10mins to get served and a queue through the bar, Waiting staff milling about and not called to help out!
As a local this is a real negative, I was hoping with new owners this would change but it seems not. It’s a real shame.
Escrita el 3 de agosto de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear LandBW, I am sorry that you had to bear the brunt of some staffing difficulties that we had, a combination of trusted team members not turning up and illness meant that we were caught short. We aim to deliver consistently high levels of service and apologise when things go wrong as they occasionally do. Sam
Escrita el 13 de agosto de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

OldmanHsoj
21 aportes
jul. de 2019 • Amigos
The duck breast was delicious... kitty said. It wasn’t just delicious it was ducking delicious. Lovely night shared with family and friends. Highly recommend. Shame I couldn’t give it a higher rating. Haha! Toodle pip then, mind how ya go
Escrita el 25 de julio de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Thank you for your ducking good review Sam
Escrita el 26 de julio de 2019
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Mostrando resultados de 1 a 10 de 81
¿Este es tu perfil de Tripadvisor?
¿Es el propietario o administrador de este establecimiento? Solicite su perfil gratis para responder las opiniones, actualizar su perfil y mucho más.
Solicita tu perfil

The Tunnel House Inn - Qué SABER antes de ir (ACTUALIZADO 2024) - Tripadvisor