Dear Client, We are verry happy to learn that you had a great time with our crew. We want to thank you for your very detailed note. We are sorry about the technical problem you had to faced, but thank you for your kindness regarding the situation. We will share your comment with our crew so they can enjoy your compliments. Hope to see you again on board soon, Best regards, Vedettes de Paris team

Querido cliente ¡Estamos encantados de saber que disfrutó de su crucero a bordo de uno de nuestros barcos! Gracias por tomarse el tiempo para darnos un comentario por escrito, lo hemos compartido con nuestros equipos para que puedan apreciar sus elogios. De hecho, este verano hemos modificado nuestro crucero reemplazando los comentarios de audio tradicionales por el servicio de un guía-conferenciante. Espero darle la bienvenida nuevamente en una de nuestras estrellas. Te deseamos un gran día Atentamente, Departamento de Atención al Cliente de Vedettes de Paris

Hello A6431TJsandrag, We are sorry to learn that your experience didn’t meet the quality you were expecting. We would like to thank you for your feedback about the respect of the sanitary measures that helps us to improve our services. We will raise awareness among our crew team to make sure the rules are respected on bord. Yours sincerely, Customer Relations Department Vedettes de Paris

Dear customer, Firstly, we would like to thank you for your precious feed-back. Your opinion and inputs are very important to us in order to ensure the continuous improvement of the quality of our services and we sincerely appreciate your contribution. Indeed, the high level of the Seine river forced us to modify our usual pathway, causing the boat to avoid the historical center of Paris. The new pathway was posted in the lines before boarding and our team informed every passenger of those changes before embarking and at the cash desk. We also mentioned on our website that “ Due to the Seine River flood, our cruises itineraries are modified. The boats cannot go to the historical center of Paris towards the monuments. For more info, please contact us : +33 (0)1 44 18 19 50 » Those pathways can be modified at any time depending on the level of the water. All companies on the Seine River are affected by the flood, but depending on the height of the boat we aren’t affected at the same time, or the same way. We understand, you felt disappointed by the pathway which was proposed to you. We offer to all of our clients different choices, either to do the cruise as it is, or to postpone it (we can extend the validity of the tickets id needed). If you choose to do the cruise, we can’t proceed to a refund afterward. We look forward to the great pleasure of welcoming you onboard again in the near future. Yours sincerely, Customer Relations Department Vedettes de Paris