I was flying today and we were told that we could all sit by the windows (as the seats are preset on the day). However, by the time we were about to get into the helicopter, the seating plan was suddenly changed and one of us was put in the middle (not by windows). I was very surprised and I asked them why we weren’t previously consulted beforehand, and they just changed what’s previously agreed all of a sudden? I told them it’s not ok for us as the tickets here are expensive and we would like to get the best experience out from it (we paid for 25 minutes travel which cost about 400 USD + per person) I do believe this is lying to customers. The company told me it’s because of the weight but four of us in the back actually weight the same??? The two other customers we don’t know were not having the same brief session as us so I believe it’s because they were put in our group later and the company decided to sacrifice our rights to compensate that, and they lied to us by saying it’s because of the weight? Also, what’s the point doing a seat plan if they are changing the seatings last minutely and they can do whatever they want regarding the seating? Also, if they were to squeeze in 2 more customers so last minutely why don’t they let us know?
Also, you are not allowed taking photos by yourself on the plane and they will take it for you. However the prices are ridiculously high (1 photo costs you about 50 dollars lol)
Don’t know how to make a review so just going to put it here