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Luxury Hotel Riva

Obala 56, Malinska 51511 Croacia
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Huéspedes1 habitación, 2 adultos, 0 niños
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Agoda.comUSD 230
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Viajero (31)
Comedor (5)
Piscina y playa (5)


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Struttura nuovissima è molto molto bella posizione strategica per visitare Malinska e accedere alle spiagge più tranquille e affascinanti di krk. Personale sempre disponibile pulizia impeccabile e vista mozzafiato sul porto, lo consiglio a tutti È stata una bellissima esperienza. Cucina con poca scelta ma piatti sempre ben presentati e molto equilibrati, forse unico consiglio velocizzare il servizio durante la cena. Le piscine sono bellissime la zona Spa relax di altissimo livello. Grazie a voi per la nostra bellissima vacanza.
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I've booked this hotel on a special occasion and everything went great from reservation till the end. Booked directly by mail, the manager was very helpful. The hotel is brand new and for travelling a lot, I love the rooms and bathroom design. As we were on our anniversary weekend we had a special attention while having breakfast in the morning which was highly appreciate. The pool area is Wonderfull as well as Jacuzzi on the adult only floor. We had dinner at the restaurant and once again, the service was perfect. Congratulations on the great team from reception ( warm and efficient welcome ) till restaurant who despite of the hard work are always striving to achieve the best. All I could say is please do no hesitate to book you won't be disappointed :)
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Very very dissapointed. Hotel lacks so much staff and they dont have any experience with running a 5 star hotel. They dont serve drinks anywhere, very unfriendly staff especially male part of the staff, dont recommend room in 1st floor, loud plumbing in hotel that wakes you up everytime a room above you runs the water or showers, room is cleaned very late in the day, beach bar is closed, usually only 1 waiter for the whole hotel, room service takes around 1 hour for regular drinks, only 1 small shampoo and shower gel in the room, they forbid you to take the drinks to outside loungers in the 4th floor. If you are used to 5 star treatment, you will be horrified by the 3 star experience that Riva hotel offers. It was like I was in a camp, nobody to serve you, no fresh towels, angry looks from employees,.. Just dont do it.
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Respuesta de LuxuryHotelRiva, Front Office Manager de Luxury Hotel Riva
Respuesta de Hace 2 días
Dear Mr. Jean, I, like the hotel Management, can understand that we are a newly opened hotel and some very small issues have to be organised and improved, but have to strongly disagree and simply do not understand your unsatisfaction of your stay in Luxury Hotel Riva! I am terribly sorry that you believe all male employees were "unfriendly or looked at you the wrong way", but am glad that you liked the female staff in the hotel. Have to state that nowhere is it written that we have a pool bar opened, and as clarified before, our a'la carte restaurant is opened for any snacks from 12:00, and our lobby bar for drinks, and there are situated only one floor down from our swimming pools. The policy in the hotel for all our guests is that no drinks or food are allowed in the SPA lounge area, and we kindly ask them to obey these rules. Since you booked our Deluxe double room with side sea view, you got our room with a side view of the sea and on the beach where, truthfully told there is a public toilete, but it is not something the hotel placed, and those are the facilities that are neccessary in the vicinity of the beach. But, if you wanted a room with direct sea view, or a bigger room type, try booking it next time, not to expect a room upgrade. The housekeeping cleaned your room daily, except in the case when you placed a Do Not Disturb sign. I have checked the lock log, and the ladies from the housekeeping that cleaned your room assured me they did the daily cleaning routine to your room same as in all the other rooms, refilled the shampoos etc. I am just terribly sorry that you did not like your stay in Luxury Hotel Riva, unlike almost 98% of other guests (which you can clearly see just by looking at all the other reviews), and sincerely hope that you will enjoy your next holiday in some other hotel. With regards, Ivica Dujmović, Front Office Manager
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Wir haben insgesamt 5 Nächte in dem Hotel verbracht und waren mit allem sehr zufrieden. Das Hotel ist komplett neu und sehr modern und hochwertig eingerichtet. Das Zimmer war sehr geräumig und der Blick auf den Hafen und das Meer war toll! Der Poolbereich war ebenfalls sehr schön. Es gab sowohl einen Innenpool als auch einen Außenpool mit sehr vielen Liegen und Möglichkeiten zum entspannen. Einzig eine Bar im Poolbereich hat gefehlt, an der man sich kalte Getränke hätte bestellen können. Ansonsten sehr schön! Das Frühstücksbuffet war reichhaltig und man konnte sich je nach Wunsch verschiedene Eierspeisen bestellen. Die Parkgarage, die zum Hotel gehörte, konnte man zudem kostenlos nutzen. Die Lage des Hotels war direkt am Hafen und in nur wenigen Minuten konnte man zu Fuß alle möglichen Restaurants und Geschäfte erreichen. Das Hotelpersonal war sehr freundlich und bemüht. Alles in allem war es ein sehr schöner Urlaub und wir würden jederzeit wiederkommen!
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Ottimo hotel. Stanze magnifiche, piscina coperta e scoperta, idromassaggi, più saune, bagno turco e palestra. Colazione a buffet molto ricca e ben assortita (frutta, dolce e salato). Stanze pulite e bagni ben costruiti e funzionali. Consigliato, non solo per l'estate.
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USD 256 - USD 378 (Basado en tarifas promedio para una habitación estándar)
CroaciaKvarner Bay IslandsKrk IslandMalinska
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