Dear Antonio V,
Greetings from Sofitel Dubai The Obelisk.
Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Obelisk.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At the Sofitel Dubai The Obelisk, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We've taken note of your concerns about your experience and please rest assured that we will take the necessary steps to address the problem
Once again, we appreciate and thank you for taking the time to share with us your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sofitel Dubai The Obelisk