Chau, thanks for the good review. I read your comments, and saw what you liked least was no toilet paper. Most rentals in Santa Marta do not furnish towels or toilet paper, but I am one of the few owners that does furnish bath towels and toilet paper in all bathrooms. I do not understand why my administrator did not have toilet paper in the bathrooms. I will be calling him immediately.
Thanks for your honesty.

Great Guest. Hope you return. Thanks!

I am happy that you enjoyed your vacation. You are welcome back anytime.
Thanks! ...for the review.

I am happy that you thought the apartment was “amazing and fantastic value”, but sorry and surprised that you experienced a few negatives. I am not criticizing your comments, I believe you were honest and I appreciate that. I am from USA and do not live in Santa Marta but visit often. I have an administrator managing the apartment when I am away. I have been away for about 1 month now. I will reply to each negative individually.

1.) Almost all the apartments in Santa Marta have no hot water, because it is hot there and most do not need hot water, sometimes the water feels cold when the apartment is well air-conditioned. I live in another apartment in Santa Marta when I travel there, and thought about adding hot water, but decided I never needed it. I am sorry, but that is why my rental and almost all others have no hot water. I grew up in USA, so I sincerely understand the differences in culture from Colombia, USA and Australia where you live. Most of my renters are Colombians.
2.) I had no idea that the bathrooms smelled, I asked the administrator to check this, and he informed me that the smell was coming from the floor drains in a couple of the bathrooms, because the water in the trap/curve had evaporated allowing odor to enter the room from the tubes below (I hope you understand my explanation). He poured water into each drain filling the trap/curve in the tube below the floor. The odor was eliminated. I have asked him to pour water in all the floor drains on a regular basis.
3.) There are 5 bathrooms in the apartment, 3 have complete toilet seats, and two do not. I have looked everywhere for new seats for these two. These two commodes are not sold in Colombia, therefore no one sells seats that will fit these. I plan to replace these two very soon.
4.) My apartment is one of the few vacation rental apartments that furnish any towels. Over 95% of the apartments furnish no towels. Guests are required to bring your own. Another culture thing, and because many guests steal towels. I furnish 5 towels, and all sheets and pillows needed for each bed. Your stay was 2 nights. I do not understand why this was a problem, there is a washing machine in the apartment.
Please do not take my comments negatively, I am sincerely concerned about your opinion.
Just another note for you and other future travelers, almost all the rentals you will see advertised, furnish no towels and no toilet paper. My apartment has both.
Thanks,
Claude Ledbetter
Owner